Recently I was punished for being healthy. I really like my physician but the journey to my appointment was horrible. It took three months to schedule my yearly physical. I had a few medical episodes in the previous year and I just wanted to know that all is well.
When I show up at my internist’s clinic, I am asked by a woman, I think, on the other side of an opaque window to sign my name . No greeting, no welcome Mr. Anderson, NADA. Finally they call my last name, “ANDERSON”, I walk over and more papers are shoved under the window. Still no greeting and no eye contact. I fill out the paperwork that I swear I have filled out at least ten times before. I am given paperwork to take to the doctor’s office down the hall.
When I arrive at the physician’s office, I am standing in front of the receptionist. Without looking up she grabs my paperwork and signals with an abrupt hand gesture, thumb pointing to the waiting room. NO GREETING, NO EYE CONTACT, NOTHING but the gesture. I ask her, “what does this mean?”, I repeated the thumb gesture. I was hoping for a realization that her behavior as a HEALTHCARE provider was completely inappropriate. Further, to my surprise, without looking up, she said “it means go sit over there until we call your name”.
Finally a nurse calls me in to see my doctor, my doctor, who remembers my name, asks about my family, my mother-in-law and work. We spent a glorious 10-15 minutes together, she ordered a few tests and she was off. Don’t get me wrong, I like my doctor, however, I ask myself if it is worth it, is there a better team of health care providers out there that would treat me with respect?
I pay a high premium for an insurance that allows me to go pretty much anywhere. I strive to take the responsibility to live a “healthy” life. Don’t smoke, drink alcohol or coffee. I eat healthy food, I attempt to exercise multiple days a week. I keep my self limber with Pilates and Gyrotonic. I play and rest well. I work hard to have a “healthy” relationship with my family, friends and colleagues.
My CFO tells me his physician and staff are amazing and definitely an exception to the rule. I would have to drive an extra 30 minutes to see him, but considering it was a 90 minute experience to see my doctor for 10 minutes, maybe it is not such a bad proposition.
I am a physical therapist and run a private practice in Miami Florida and immediately I made an assessment of my team and I want to make sure that the experience I had, never happens to my clients.
Positive or negative experiences, I would love to hear yours.
Here’s to HEALTH